Privacy Policy

Welcome to FlowDeckApp ("FlowDeckApp", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website or use our services. By using our services, you agree to the terms of this policy. Please read it carefully to understand how we handle your information.

1. Introduction

FlowDeckApp is dedicated to creating a safe and secure online environment for our clients and website visitors. We understand the importance of privacy and are committed to safeguarding your personal information. This Privacy Policy explains our practices concerning the collection, use, and sharing of your data. We encourage you to review this policy regularly as we may update it periodically to reflect changes in our practices or legal requirements.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us. This may include your name, email address, phone number, postal address, and billing information. You may provide this information when you sign up for our services, contact us for inquiries, or participate in surveys and promotions. We also collect details about your preferences and interests to tailor our services to your needs.

2.2 Non-Personal Data

In addition to Personal Data, we collect non-personal information ("Non-Personal Data") that cannot be used to directly identify you individually. This includes data such as your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visits. Non-Personal Data helps us understand user behaviour and improve our website's performance and user experience. We may also collect aggregated data from multiple users, which is not linked to any specific individual.

2.3 Form Submissions

When you submit a form on our website, we may specifically collect:

3. How We Use Your Information

3.1 Personal Data

We use the Personal Data we collect for various purposes, including:

• Providing Services: To deliver the services you request, manage your account, and process transactions.
• Communication: To communicate with you about your account, respond to inquiries, provide updates, and send promotional materials.
• Personalisation: To tailor our services to your preferences and enhance your user experience.
• Improvement: To analyse and improve our services, develop new features, and understand how users interact with our website.
• Demonstrations: To schedule consultations or onboarding calls, and evaluate whether our services are suitable for your business.

3.2 Non-Personal Data

Non-Personal Data is used in aggregate form to understand how our website is used, to improve our services and website performance, and for analytical and statistical purposes. This data does not identify any individual user.

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Your consent — where you have given explicit permission for a specific purpose.
• Performance of a contract — where processing is necessary to fulfil a pre-contractual or contractual obligation.
• Legal obligations — where processing is required to comply with applicable law.
• Legitimate interests — where our business interests do not override your fundamental rights and freedoms.

5. Sharing of Information

We may share your information with:

• Service providers that help us operate our website and business.
• CRM, analytics, communication, and cloud hosting providers.
• Professional advisors, auditors, and legal consultants.
• Government authorities or regulators when required by law.
• Successors in connection with a merger, acquisition, restructuring, or sale of assets.

All third-party providers are required to protect your information and use it only for authorised purposes.

6. WhatsApp Communications

By providing your WhatsApp number, you consent to receiving communications from FlowDeckApp related to your inquiry, account, product updates, support, and relevant business communications. You may request to stop receiving WhatsApp communications at any time by contacting us or replying with a request to unsubscribe where applicable.

7. Cookies and Analytics

We may use cookies and similar technologies to remember user preferences, analyse website traffic and usage, improve website functionality, and support marketing and advertising activities. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, maintain business records, resolve disputes, enforce agreements, and comply with legal and regulatory requirements. When information is no longer required, we will securely delete or anonymise it.

9. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. Where required, we take appropriate safeguards to ensure personal information remains protected during international transfers, in accordance with applicable data protection laws.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information held by us.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

13. Children's Privacy

Our services are intended for business users and are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact us:

By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.